Frequently Asked Questions

IntelliCorp InTouch provides a “forgot password” feature that you can use to reset your password at any time (as long as you remember the answers to your security questions).

Simply login to your InTouch account and modify your information.

At this time, only those residing in the United States can create an account.

There is no need to cancel your account since you are not billed unless you perform a search. Leaving your account open will allow you to make future purchases quicker and easier.

You pay by credit card within our secure website.

If you have a question concerning your charges, please send an email to customerservice@intellicorpintouch.com.

We utilize a 3rd party provider for payment to ensure the privacy and security of your information during the transaction.

Charges will appear on your statement as IntelliCorp InTouch.

Simply login to your InTouch account and modify your information.

No. Refunds are only available if there is a technical issue. It is our goal to provide you with the most accurate information possible. However, we are limited by the amount and accuracy of the information; both provided by you, and provided to us through public sources.

You can contact us at customerservice@intellicorpintouch.com.

Protecting privacy is always a priority for IntelliCorp InTouch, and we have strict policies and procedures in place to protect all personal information. We have multiple levels of security, employ 128-bit SSL encryption when transmitting data over the internet, and have installed robust firewalls to prevent external “hacking” into our system.

We do not share your information with others unless it is a necessary component of conducting business (such as billing) or providing you with products and services. Service providers are only afforded access in order to perform their function and are not permitted to use or share the information for any other purpose. We reserve the right to disclose your information if necessary to: comply with a legal process, are required to do so by law, protect the rights or property of IntelliCorp (or its staff), will assist efforts to prevent/investigate illegal activities or the enforcement of this web site’s terms and conditions.

Yes, view our Privacy Policy.

No. All background searches are completely confidential. The person you are searching for will not know a search is being performed on them.

Yes – our site uses what is known as an “authentication cookie”. It does NOT contain any information about you or your order. We do not collect or store information from this cookie, it is simply used to help with the ordering and navigation process. You can set your browser to disable cookies, but doing so may cause parts of the site not to work correctly.

No. The information you provide is never disclosed to other customers or integrated into our searchable databases. Although most commonly used to fulfill your transactions and facilitate the operation of our website, collected information is used for a variety of other reasons. This can include client service needs, market analysis, product development, site enhancement and direct marketing.

Public records and publicly available information refers to information that has been gathered, filed and recorded by a variety of sources which can include, but are not limited to: local, state or government agencies, phone listings, and court records.

Information (such as criminal and public records) is updated as often as possible. Updates can occur at different intervals depending on the source.

You can search anywhere in the United States, but information content and quality can vary from state to state, depending on the source. View a complete map of our coverage area.

     •  Address History
     •  Bankruptcies
     •  Small claims
     •  Property information
     •  Neighbors
     •  Relatives
     •  Phone numbers
     •  Tax liens
     •  Judgments
     •  Licenses
     •  Criminal History

A criminal background search can provide the following information:
     •  Court records
     •  Inmate records
     •  Probation records
     •  Parole records
     •  Sex offender records

The basic information necessary is last name, first name and state. If you have a common name, you can enter additional search criteria to narrow down your results.

Your report is available online in your IntelliCorp InTouch account. Reports are available online for 60 days.

We provide information such as address history and phone numbers. We do not return Social Security numbers or date of birth.

Yes. We encourage you to print your report as they are only available online for 60 days.

We do our best to provide a clean and easy to read report for you. Unfortunately, we cannot try to interpret the information received from the hundreds of public data sources. If you have additional questions about a record (especially criminal records), we have provided a listing of courts that can assist you.

Due to the diversity and quality of public records, not all records have the information necessary to make an exact match on your subject – many contain only a name. If your subject has a common name, you could receive many records. IntelliCorp InTouch believes it is better to give too much information rather than not enough.

All of our reports should return in less than a minute.